Terms of Use

1. About DonorSeek

DonorSeek is operated by Donor Seek Ltd, a company registered in New Zealand (“we”, “us”, or “our”). We provide two software-as-a-service applications:

• DonorSeek for Charities — a platform for charities to manage donors, record donations, and generate and distribute donation receipts.
• DonorSeek for Donors — a platform for individual donors to collect and manage their charitable donation receipts and generate tax credit summaries.

2. Your Agreement

By creating an account or using our services, you confirm that:

• You are at least 18 years of age, or are accessing the service under the supervision of a parent or legal guardian who agrees to these terms.
• If you are agreeing on behalf of an organisation, you have authority to bind that organisation to these terms.
• You have read, understood, and agree to be bound by these Terms of Use and our Privacy Notice.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorised use of your account. We are not liable for any loss or damage resulting from your failure to protect your credentials.

You agree to provide accurate, current, and complete information when creating your account and to keep this information up to date.

4. Use of the Service

You agree to use DonorSeek only for lawful purposes. You must not:

• Upload false or fabricated donation receipts.
• Attempt to gain unauthorised access to any part of the service.
• Use the service to transmit spam, malware, or other harmful content.
• Resell or sublicense access to the service without our written consent.
• Use the service in any way that violates applicable New Zealand law, including the Income Tax Act 2007 or the Privacy Act 2020.
• Reverse-engineer, decompile, or disassemble any part of the service.

5. Your Data

You retain ownership of all data you upload or create through DonorSeek (“Your Data”). By using the service, you grant us a limited, non-exclusive licence to process Your Data solely to provide the services to you.

We will handle Your Data in accordance with our Privacy Notice.

6. Subscription and Payment

DonorSeek is available on a free tier and a paid Pro tier. Pricing is displayed on our website and within the application.

• Pro subscriptions are billed annually in New Zealand dollars (NZD), inclusive of GST where applicable.
• Payments are processed securely via Stripe. We do not store your full payment card details.
• Subscriptions automatically renew unless cancelled.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period.
• We will provide at least 30 days’ notice of any price increases to existing subscribers.

7. Tax Information Disclaimer

DonorSeek is a record-keeping and convenience tool. Tax credit summaries and calculations generated by the service are provided as a convenience only. They do not constitute tax advice. You should verify all information with a qualified tax professional or directly with Inland Revenue before submitting any tax claim.

8. Intellectual Property

DonorSeek and all its content, features, and functionality are owned by Donor Seek Ltd and protected by intellectual property laws. We grant you a limited licence to use the service in accordance with these terms.

9. Disclaimer of Warranties

DonorSeek is provided “as is” and “as available” without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties. We do not warrant that the service will be uninterrupted or error-free.

10. Limitation of Liability

To the maximum extent permitted by New Zealand law, Donor Seek Ltd is not liable for any indirect, incidental, special, or consequential damages. Our total aggregate liability shall not exceed the total amounts paid by you in the 12 months preceding the claim, or NZ$100 if you are a free-tier user.

11. Termination

You may close your account at any time from your account settings. We may suspend or terminate your account if we believe you have breached these terms. On termination, you may export your data before closure.

12. Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of material changes by email or through the application. Continued use of DonorSeek after changes constitutes your acceptance.

13. Governing Law

These Terms of Use are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

14. Contact Us

For questions about these Terms of Use: